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ITIL®4专家创建，交付和支持
价格
9000.00元
学习有效期 365天 （随到随学）
简介
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）痛点】
“第四次工业革命（数字化转型）已经开始，您所在单位的IT服务管理怎么适应新的形式？”
“DevOps（开发运维一体化）已经在很多单位落地，您的单位还是部门墙林立吗？”
“IT-enabled Service，您还认为只是传统的IT服务吗？”
“要做好IT服务管理，不搞相应的文化建设行吗？”
……
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）课程介绍】
- ITIL 4 Specialist Create, Deliver and Support CDS 是 ITIL 4 中级 Managing Professional（MP）模块的第一门课程 ，该模块一共有四门课程
- 创建、交付和支持涵盖了许多我们可能知道的 “ 工作领域的集成 从设计、构建到测试、发布、运行到产品和服务的支持。这些领域都是大家可能熟悉的技术系统 、 服务发展和运作的 核心内容。然而，这些领域常常没有被构建、运行和集成，以满足充分交付最佳价值的需要；
- ITIL 4 的核心主张是 这些工作都是单一价值链的一部分， 通过 各种不同类型的工作 来传递 （价值流）。从业务或客户的角度来看，所有这些工作都是一个单独的实体，不应该有任何部门或竖井涉及到它的交付；
- 这门课的核心内容描述了不同类型的工作（价值流）是如何从头到尾，通过不断地迭代和反馈循环来构建、测试和交付的。
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）招生对象】
- 关系经理 、客户体验 ( 经理 、客户 经理
- 服务交付经理 、服务台经理 、服务级别经理
- 企业架构师 、服务和解决方案架构师 、业务分析师
- 产品负责人 、市场经理 、项目经理 、投资组合经理
- 供应商关系经理 、供应商的经理 、合同经理
- 客户体验/用户体验设计师 、不同类型的顾问
- 要成为ITIL 4 Managing Professional 管理 专业人士 学员 必须完成 该模块中 四门课程的学习并通过相应的考试， ITIL 4 Strategist （策划师）是管理和战略两个模块的共用课程
- 要参加ITIL 4 Specialist Create, Deliver and Support的考试，考生需具备 ITIL 4 Foundation 证书。
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）课程目标】
- 了解IT和服务管理的专业化演变 过程
- 能够使用信息和技术去创建、交付和支持服务
- 理解 用于创建、交付和支持服务的价值流
- 掌握 确定工作的优先次序和管理工作 的技能
- 通过 价值流案例分享 来加强对 CDS 课程的理解
- 通过 PeopleCert™ ITIL 4 Specialist Create, Deliver and Support 的 认证考试，获得相应的认证证书 （可选 ）
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）课程内容】
|
课程章节 |
课程内容 |
|
第一天（Day 1） |
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第一章 课程概述 |
ITIL 4 Foundation 主要内容回顾 |
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ITIL 4 Specialist：Create, Deliver and Support 课程简介 |
|
|
第二章 |
组织、人员和文化 |
|
构建高效团队 |
|
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发展团队文化 |
|
|
本章小结 |
|
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第三章 使用信息和技术去创建、交付和支持服务 |
集成和数据共享 |
|
报告和高级分析 |
|
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协作和工作流 |
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机器人流程自动化（RPA） |
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人工智能（AI） |
|
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机器学习 |
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CI/CD（持续集成/持续交付） |
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一个有效信息模型的价值 |
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服务管理自动化 |
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本章小结 |
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第二天（Day 2） |
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第四章 用于创建、交付和支持服务 |
关于 ITIL 服务的价值流 |
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建立用于创建、交付和支持服务的价值流模型 |
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使用价值流去定义“最小可行的实践” |
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本章小结 |
|
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第五章 确定工作的优先次序和管理工作 |
我们为什么要确定工作的优先级？ |
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商业和采购方面的考虑 |
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本章小结 |
|
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第六章 价值流案例分享 |
价值流一：创建一个新的服务 |
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价值流二：恢复一个运行的服务 |
|
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本章小结 |
|
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）考试说明】
- 考试语言：英语
- 考试时间：90分钟
- 题目数量：40道
- 通过标准：做对28道题目通过，即70%
- 培训时长：2 天（每天 7 小时，共 14 小时，不含认证考试）
【ITIL® 4 Specialist：Create, Deliver and Support（CDS）报名须知】
- 培训日期：详见谷安开课计划表
- 培训方式：周末2天直播，线上考试
- 培训费用： 7500元（包含考试费）
- 帐户名称：北京谷安天下科技有限公司
- 开户银行：北京银行航天支行
- 帐 号：01090372800120109116339
学习目录
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